Refund Policy
One credit is one page translated into one language, spent the moment it runs. That's the thing that shapes every rule below.
last updated August 17, 2026
1. Credit top-ups
If you buy a one-time credit top-up and haven't used any credits since the purchase, you can request a full refund within 14 days. Your credit balance is a single running total, not tracked per-purchase, so once any credits have been spent after a top-up we can no longer isolate that purchase's credits from the rest of your balance. We can only refund a top-up while your balance shows no usage since it. Partial refunds for partially-used top-ups aren't available.
2. Subscription plans
Starter, Studio and Scale grant a batch of credits monthly when they activate or renew. You can cancel any time to stop future renewals. Email us, since self-serve cancellation isn't available yet. We don't refund a period once its credit grant has been issued, even if unused: the grant is what you paid for that period. If you cancel within 48 hours of your first-ever subscription payment and haven't used any of the granted credits, email us and we'll refund that first payment in full.
3. Free credits
The one-time free credit grant every new account receives has no cash value and isn't refundable. There's nothing to refund it against.
4. Failed or duplicate charges
If you were charged in error, a duplicate payment, or a charge that didn't grant the credits it should have, we'll refund it in full once confirmed, regardless of usage.
5. How to request a refund
Email [email protected] with your account email and the payment date. Approved refunds are processed back through Dodo Payments to your original payment method. Reach out before filing a chargeback with your bank. It's faster to resolve directly.
this policy may change as billing evolves out of beta